1. Our Commitment to a Safe Platform
We have a zero-tolerance policy for fraud, broker misconduct, spam, harassment, and any activity that harms users or undermines the integrity of our platform.
2. Prohibited Conduct
The following activities are strictly prohibited:
2.1 Fraudulent & Deceptive Conduct
- Impersonating Unbanx, our staff, or any broker partner
- Submitting false, fabricated, or misleading broker reviews or testimonials
- Creating fake accounts or identities for any purpose
- Manipulating broker ratings through coordinated inauthentic behaviour
- Submitting fraudulent lead generation forms or false contact information
- Operating as an unregulated broker while misrepresenting regulatory status
2.2 Spam & Unsolicited Communications
- Sending unsolicited commercial messages using our contact forms
- Harvesting user data or email addresses from our platform
- Using automated bots or scrapers to interact with our Website
- Submitting repetitive or mass-generated form submissions
2.3 Platform Abuse
- Attempting unauthorised access to our systems
- Introducing malware, viruses, or malicious code
- Conducting denial-of-service attacks against our Website
- Scraping content for commercial use without authorisation
- Circumventing security measures or access controls
2.4 Broker Misconduct
- Refusing to process legitimate withdrawals
- Misrepresenting account terms, fees, or spreads
- Operating without valid regulatory authorisation
- Aggressive or harassing sales tactics
- Providing false account statements or trade confirmations
- Engaging in price manipulation or stop-hunting
- Failing to maintain segregated client funds
2.5 Harassment & Harmful Content
- Submitting threats, hate speech, or personal attacks
- Harassing Unbanx staff or broker representatives
- Publishing private information without consent (doxxing)
- Submitting discriminatory, defamatory, or illegal content
3. How to Report Abuse
If you witness any violations, report promptly using:
Include in your report:
- Description of the incident
- Date and time of occurrence
- Screenshots, URLs, or evidence
- Identifier of the party involved (broker name, username, etc.)
- Your contact details for follow-up
- Any related correspondence or documentation
4. How We Handle Reports
- Acknowledge receipt within 24 business hours
- Assign the report for investigation
- Conduct a fair and thorough review
- Request additional information if needed
- Take action based on findings
- Notify you of outcomes where possible
Actions may include removing reviews, suspending brokers, referring to regulators, or legal action.
5. Reporting Broker Withdrawal Issues
- Review the broker situation
- Communicate with the broker on your behalf
- Escalate to financial regulators if needed
- Update broker ratings and review status
- Remove brokers from the platform if warranted
6. Reporting to Regulators
7. False Reports
Knowingly submitting false or malicious reports violates our Termos de utilização. We may take action against parties who report in bad faith.
8. Confidentiality
All reports are treated confidentially. Your identity is protected unless disclosure is legally required.
9. Contact
For abuse-related enquiries:
Email: [email protected]
General Support: [email protected]
